Meter Support
One point of contact. Proactive help.
Meter support is there for you on day 0. Whether you receive proactive or reactive support, know that the Meter support team is here to help.
We partner closely with product and engineering to continuously improve our workflows and ensure that we don’t see the same issue twice.
Of issues solved within 24 hours
Mean time to response than legacy vendors
For Meter customers per week
Meter’s support methodology
Frustrated with a lack of accountability across the 4-5 vendors you work with today?
With Meter, you need only one contact on speed dial: Meter Support.
Engaging Meter support
Benefit from proactive support, with deep visibility across the full stack, and lightning-quick reactive support, conducted by our team of experienced technical support engineers.
Proactive support
We employ machine learning to identify the issue, send alerts to the support team, and update settings before the end user is impacted, avoiding a poor user experience.
Reactive support
Networks are living and breathing systems and sometimes, things go wrong. In the rare case this happens, we will get you back up and running quickly. For the DIY-inclined, we provide you the tools to do so yourself.
Native support form
File tickets directly from the Meter dashboard.
Accelerate time-to-fix with a modern workflow that automatically gathers relevant information about your network and issues. Speak to a Meter rep in minutes.
Escalation path
From a disconnected client all the way to outages, Meter takes issues seriously.
We hold ourselves accountable to strict, guaranteed SLAs and are available for support via email, chat, and phone.