Managed Wi-Fi providers for businesses: How does it work?

Managed Wi-Fi providers offer businesses a hassle-free solution for secure, reliable networks. 

By handling everything from installation to proactive support, they free up your team to focus on core operations. 

For companies without a large IT department, partnering with a managed Wi-Fi provider ensures your network remains scalable, secure, and ready to support growth.

We’ll go over:

• What managed Wi-Fi is
• How managed Wi-Fi benefits businesses
• How managed Wi-Fi providers operate
• The role of a managed Wi-Fi service provider
• Types of managed Wi-Fi solutions
• Some challenges in adopting managed Wi-Fi
• How Meter is the answer to your managed Wi-Fi needs

What is managed Wi-Fi?

Managed Wi-Fi is a service where an external provider takes over the setup, management, and maintenance of a business’s wireless network. This involves the initial installation and includes ongoing responsibilities like:

• Hardware configuration
• Coverage optimization
• Performance monitoring

Traditional Wi-Fi setups often require the internal IT department to manage tasks like installation, configuration, and troubleshooting, which can strain resources and divert attention from other strategic priorities.

Managed Wi-Fi service providers offer a comprehensive solution, allowing businesses to focus on their primary activities without the distraction of network management.

Setting up a high-performance Wi-Fi network, especially in large or complex environments like multi-story offices or retail spaces, requires careful planning and ongoing oversight. It’s a matter of installing routers while involving:

• Selecting the right hardware
• Configuring it to meet specific needs
• Continuously monitoring the network to address any issues before they impact operations

Managed Wi-Fi providers handle these tasks, delivering a service that includes everything from installation to ongoing support. By taking on these responsibilities, they reduce the burden on internal teams, who can then dedicate more time to strategic initiatives rather than day-to-day network management.

Unlike traditional in-house managed networks, where IT teams are responsible for all aspects of maintenance and troubleshooting, managed Wi-Fi services transfer these duties to specialized experts. Doing this not only saves time but also improves network reliability and performance.

Benefits for businesses

Working with managed Wi-Fi companies can significantly enhance the efficiency and security of your business operations. Managed Wi-Fi services offer solutions that can grow with your business, providing the flexibility to adapt as your needs change.

Enhanced network performance

Managed Wi-Fi providers leverage advanced technologies to optimize network performance. With their tools, they can adjust bandwidth as needed, allowing priority applications to maintain high performance even during peak times.

Increased security measures

Security is a major concern for businesses, and many managed Wi-Fi providers bring a comprehensive approach to safeguarding your network. They offer a range of security measures to safeguard your network.

These can include real-time threat detection systems, regular software updates, and encryption protocols to help protect your data from potential cyber threats. However, the specific security features and level of protection can vary between providers, so it’s important to verify the security measures offered when choosing a managed Wi-Fi service.

These measures are continuously monitored and updated to keep up with the evolution of cybersecurity, offering a proactive defense against unauthorized access and data breaches.

Reduced IT workload

Outsourcing Wi-Fi management to a specialized provider significantly eases the burden on your internal IT team. With the day-to-day management of the network handled externally, your IT staff can concentrate on more strategic projects that contribute to business growth.

This shift allows your team to move beyond routine maintenance and troubleshooting, enhancing overall productivity and innovation within the organization.

With these benefits in mind, let’s explore how managed Wi-Fi providers operate to support your business’s network.

How do managed Wi-Fi providers operate?

Managed Wi-Fi providers take over the comprehensive management of a business’s wireless network, offering a range of services that extend from initial setup to ongoing maintenance and optimization.

Service delivery model

Managed Wi-Fi companies typically offer their services through various pricing models, including subscription-based plans, pay-as-you-go options, or customized contracts with Internet Service Providers (ISPs) that may include setup fees and ongoing maintenance agreements.

Businesses pay a recurring fee that covers everything from hardware to ongoing support. This model allows businesses to plan their IT budgets more effectively, knowing that their network needs are being met without surprise costs.

Meter’s NaaS plan goes a step further and generally includes all necessary components like routers and access points, as well as installation and ongoing technical support.

Overview of the managed Wi-Fi service lifecycle

The lifecycle of a managed Wi-Fi service begins with a comprehensive assessment of the business’s network requirements. The provider evaluates factors such as:

• The size of the facility
• Expected user traffic
• Specific performance demands

Following this, the provider designs a network tailored to these requirements, taking into account coverage, capacity, and security needs. After the design phase, the provider handles the installation of the network hardware and configuration according to the agreed-upon specifications.

Once the network is live, the service enters a phase of continuous monitoring and management. Providers use advanced tools to keep a close watch on network performance, identifying and addressing issues as they arise.

Regular updates, including firmware and security patches, are also managed by the provider to keep the network in top shape.

Key components and infrastructure involved

The key components managed by Wi-Fi service providers include routers, switches, and access points, all strategically placed to deliver comprehensive coverage throughout the facility. Additionally, the provider manages the underlying infrastructure, such as cabling and server setups, to ensure that all components work together effectively.

Many managed Wi-Fi providers also offer cloud-based management platforms that allow businesses to monitor network performance. These platforms provide visibility into metrics like bandwidth usage, device connections, and potential security concerns.

While the technical management is handled by the provider, these tools give businesses insights into how their network is performing and where adjustments might be needed.

Role of the provider

Managed Wi-Fi providers are tasked with the complete management of your network, starting from the initial design and setup. They handle every aspect, from choosing the appropriate hardware to configuring the network to meet your specific requirements.

Responsibilities of managed Wi-Fi providers

After the network is operational, they continuously monitor its performance, identifying and resolving issues before they can disrupt your operations. Troubleshooting is another critical aspect of their role, addressing any problems that arise to minimize downtime and keep the network running effectively.

Security is a significant focus for these providers. They implement and maintain strong security protocols, regularly updating the network to protect against new threats.

As your business grows, so does the need for network expansion. Managed Wi-Fi providers manage the scaling process, ensuring the network can accommodate increased traffic and additional applications without sacrificing performance.

Service Level Agreements (SLAs) and guarantees

Engaging a managed Wi-Fi provider involves a service agreement as well as specific performance guarantees outlined in a Service Level Agreement (SLA). The SLA sets clear expectations for network performance, including uptime and response times for issue resolution.

These agreements are essential for holding the provider accountable and typically include penalties if the provider fails to meet the agreed-upon standards. This approach not only motivates the provider to maintain high service levels but also gives you peace of mind knowing that your network's performance is prioritized.

Types of managed Wi-Fi solutions

When selecting a managed Wi-Fi solution, it’s important to understand the available options and how they align with your business needs. The three main types are:

• Cloud-managed
• On-premises
• Hybrid solutions

Each offers distinct benefits and considerations.

Cloud-managed Wi-Fi

Cloud-managed Wi-Fi allows easy management across various locations through cloud-based platforms, ideal for businesses with multiple sites or rapid scalability needs.

It provides the convenience of remote access, enabling network administrators to monitor, update, and troubleshoot from anywhere with Internet access. Cloud-managed Wi-Fi solutions can reduce the dependency on on-site IT staff for certain tasks, such as network monitoring, configuration, and updates.

These solutions allow administrators to deploy new features and address many issues remotely. However, some issues, particularly those involving physical hardware, may still require on-site intervention.

On-premises managed Wi-Fi

On-premises solutions cater to businesses that prefer more control over their network infrastructure, particularly for security or compliance reasons. Hardware is deployed on-site, and network management can be handled by an internal IT team or with remote support from the service provider.

The option suits organizations with stringent data privacy requirements or those in regulated industries where data needs to remain within the physical premises. It allows for direct oversight and customization of the network environment, which can be important for meeting specific operational needs.

Hybrid solutions

A hybrid approach offers a combination of cloud-managed and on-premises solutions. It provides the flexibility of cloud management for general network tasks while retaining on-site control for critical or sensitive areas.

Businesses can benefit from the scalability and remote management features of cloud solutions while maintaining direct control over certain network elements, ensuring a tailored approach that meets diverse requirements.

Challenges in adopting managed Wi-Fi

Considering a managed Wi-Fi solution involves several challenges that can impact how well the service integrates into your business. It's important to weigh these factors carefully to make an informed decision.

Cost implications

While managed Wi-Fi services can lead to long-term savings by reducing the need for in-house IT staff and infrastructure, the subscription fees can add up over time.

Businesses need to evaluate whether the benefits of improved network performance and reduced operational workload justify the ongoing expense. It's also wise to consider how costs might increase as your company grows or as additional services are required.

Security concerns

Outsourcing network management involves trusting a third party with your data, which can raise security and privacy concerns. Managed Wi-Fi providers often implement comprehensive security measures, but there’s always a risk associated with relinquishing control.

Businesses should verify that their provider uses advanced security protocols and complies with relevant data protection regulations. It's also crucial to establish clear lines of responsibility for data breaches or security incidents.

Integration issues

Incorporating a managed Wi-Fi solution into your existing IT environment can be complex, especially if you have legacy systems.

Integration challenges may arise, potentially causing disruptions during the process. However, many managed Wi-Fi providers offer support and planning to minimize these issues, and the extent of disruption often depends on the complexity of the existing IT infrastructure and the provider's experience.

To avoid potential pitfalls, it's important to conduct a thorough assessment of your current infrastructure. Collaborating closely with your provider to create a detailed integration plan can help in aligning the new solution with your existing systems, minimizing the risk of conflicts or service interruptions.

Meter Connect supports your managed Wi-Fi needs

Meter Connect is designed to simplify your managed Wi-Fi experience. From ISP selection and contract negotiations to installation and ongoing support, Meter Connect covers every aspect of your Internet service. 

With a single point of contact for all Wi-Fi and Internet needs, Meter Connect streamlines management, reduces administrative work, and ensures your network is always optimized and reliable.

Here’s why our Meter Connect service is the top choice for businesses:

• ISP procurement: Meter Connect makes it easy to find, compare and select business Internet service provider (ISP) connections. We assist with key aspects such as contract negotiations and service delivery, helping streamline the process and reduce administrative burdens.
• Single point of contact: Managing multiple vendors can be a challenge. Meter Connect consolidates your Wi-Fi and Internet services under a single point of contact, making communication and support more efficient.
• Streamlined installation: We manage the entire installation process for you, overseeing every step until your circuit is live.

Check out Meter Connect today to see how it can help your business network needs. We can also provide you with a complete NaaS package for total network installation and maintenance.